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Frequently asked questions

The ASPHODEL FAQ answers common questions about our products, orders and policies. Can't find what you need? We're happy to help.

Products

What does ASPHODEL offer?

ASPHODEL offers botanical supplements across three collections: Traditional Botanicals, Functional Mushrooms, and Root & Plant Nutrition. Each product page lists its ingredients and label information from verified supplier documentation.

Where can I find Supplement Facts and directions?

On each product page, under the Supplement Facts and Directions tabs. We publish these from verified supplier labels and never recreate them by hand.

Are your products intended to treat a medical condition?

No. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, or managing a medical condition, please speak with a qualified healthcare professional before use.

How are dietary supplements regulated?

In the United States, dietary supplements are regulated by the FDA as a category of food rather than as drugs. The FDA explains the rules for consumers in What You Need to Know about Dietary Supplements.

Why do some ingredients list a genus instead of a species?

Names like 'reishi' and 'cordyceps' can refer to more than one species. Until the species is confirmed in our supplier documentation we show the genus, because we would rather be accurate than appear precise.

Orders & Shipping

Where do you ship?

Available shipping destinations, methods, and rates are shown at checkout once you enter your address.

How can I track my order?

Once your order ships you'll receive a confirmation email with tracking details. You can also view your orders anytime from your account.

Can I check out without an account?

Yes. Guest checkout is available, and you can create an account later to view order history.

Returns & Support

What is your return policy?

Please see our Shipping & Returns page for the full policy, including eligibility and how to start a return.

How do I contact ASPHODEL?

Use the form on our Contact page or email us. We aim to reply to every message personally.

Not covered in the ASPHODEL FAQ?

Our team reads every message and replies personally.