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Policies
Our shipping and returns policy explains how your order reaches you and what to do if something is not right.
Orders are processed after payment is confirmed. [ADMIN: insert processing time, e.g. 'within X business days'.]
Available shipping methods and rates are calculated at checkout based on your address and order. [ADMIN: confirm carriers, regions, and any free-shipping threshold. Do not advertise a threshold until configured.]
You'll receive an email with tracking details when your order ships. Order status is also available in your account.
[ADMIN: insert return window, eligibility (e.g. unopened items), and refund method. Supplements are commonly limited to unopened products for safety.]
If your order arrives damaged or incorrect, contact us with your order number and a photo and we'll make it right. [ADMIN: confirm reporting window.]
If you need to change or cancel an order, contact us as soon as possible. Once an order has shipped, we can no longer change it, but you can still follow the returns process below.
Please check your shipping address carefully at checkout. We are not able to redirect a parcel once it has left us, and an incorrect address can delay delivery.
If your tracking shows no movement for several days, or the parcel shows as delivered but has not arrived, contact us with your order number. We will work with the carrier to find it.
If anything about our shipping and returns policy is unclear, email hello@asphodelco.com or use our contact form, and include your order number.
Further reading: FTC: shopping online. Questions? Contact us or read the FAQ.
Traditional botanicals, functional mushrooms and plant-based essentials.
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